Support
Questions
The things people ask us most, answered plainly. Anything not covered here, send it over — we answer properly.
Ordering
How do I place an order?
Choose your item, add it to your bag and go through checkout. You will see a confirmation on screen and receive an order confirmation by email once payment is completed.
Can I change or cancel my order?
Contact us as soon as possible after ordering. If the parcel has not yet been handed over to the carrier we will do what we can. Once it has shipped, the return process applies instead.
Which payment methods can I use?
The methods available to you are shown at checkout, based on your country. Payment is handled by our payment provider over an encrypted connection.
Shipping
Where do you ship, and what does it cost?
Destinations, rates and current delivery times are listed on our Shipping page. Shipping is calculated at checkout before you pay.
Can I track my parcel?
Yes. You receive tracking as soon as the parcel is handed to the carrier, and your order is also visible in your account.
My parcel has not arrived. What now?
Check the tracking link first — carriers occasionally scan late. If it still looks wrong, contact us with your order number and we will chase it with the carrier.
Returns
Can I return something?
Yes. The return window, the condition an item has to be in and how the refund is issued are all set out in our Refund Policy.
My item arrived damaged or faulty.
Contact us with your order number and a photo. Transport damage and manufacturing faults are handled by us — you do not have to argue for it.
When do I get my money back?
Refunds are issued to the original payment method once the return has been received and checked. Your bank determines how quickly it appears on your statement.
Products & support
Will this fit my equipment?
Every product page lists the specifications we hold for that item. Compare them to your own setup, and if anything is unclear, ask us before you order — we would rather answer than process a return.
How do I care for my equipment?
Keep it dry, store it out of direct sun, and check moving parts and stitching regularly. Anything with specific care requirements has them listed on its product page.
How do I reach a human?
Use the contact form. Messages are answered by someone who knows the range, not a scripted queue.
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